Frequently Asked Questions

What is media encoding? 

Media encoding is the conversion of video or audio to a compatible digital format for the desired method of delivery.  In DVD production it involves taking a master source, such as a videotape or QuickTime file, and creating a digital MPEG-2 stream which is compatible for DVD authoring.  The encoding process will ultimately determine how good (or bad) your programs will look.

What is 'authoring'? 

Once all of your elements are encoded and in the proper format the project moves into the authoring stage.  Here we are generally working off a plan we have developed with you and laying out all of the elements to create your disc master.  We'll test the disc here and send you a copy for review.  Once everything is tested and approved we can start duplicating.

What is the difference between duplication and replication?  

Replication is a manufacturing process where the discs are stamped and produced in bulk.  Duplication 'burns' each disc one at a time using several writers.  There are more steps involved in the replication process and it usually takes 15 business days to complete an order plus shipping.  There is generally a cost benefit to replicating larger runs of several thousand discs or more.  Assuming you have a DVD compliant master as your source, replicated discs are 100% compatible with all DVD players.  Presently a duplicated DVD is supported by over 4000 players and is 96.74% compatible.  For a complete player list, click here

What is a thermal print?  

A thermal print (or thermal transfer print) uses a heated ribbon to iron the artwork onto the disc.  It's inexpensive and yield very professional results but is limited to text and logo elements.  We've had mixed results with multi-color thermal prints so presently we only offer a black print on a silver disc using this process.  View a sample here (link to popup image of thermal print).

Do you use adhesive paper labels or 'sticky' labels? 

Sticky labels tend to peel off and can jam and damage a player over time.  We print your artwork directly on the disc using either a thermal (single color/black) or inkjet (unlimited color) process.  We add a laminate coating over the inkjet print to protect the top from smudging or scratching.

My artwork is ready but my project isn't quite final, should I upload my artwork or wait until I have everything complete?  

If your artwork is final we can start on your order even if the master isn't ready.  The plus side is that your order can be completed faster but you will incur charges if the order is eventually cancelled or there are unexpected changes to the artwork.

Does it matter at what speed I burn my DVD master?  

Yes and no.  The burn speed won't affect video quality but reports claim it could have an effect on compatibility.  Best rule of thumb is to burn your master at half of the maximum speed (a 8x disc should be burned at 4x, etc.) and try not to run other programs while your disc is burning.

Is the type of media important or are they pretty much all the same?  

Always use high quality media and save yourself the headache.  Bargain media generally has a high fail rate.

How long will it take to complete my duplication order?  

Most orders are completed within five business days.  If you need something turned around quickly, we'll do our best to meet your deadline and won't make promises we can't keep.  You won't be charged a rush fee.

Am I limited to only the packaging options listed in the Insta-Quote?  

No.  Other custom packaging options are available so please give us a call or email us with any questions you might have.  Note that custom packaging will generally add a few days to your delivery date.

Are there any hidden charges that aren't listed in my duplication quote? 

No.  The only additional charge is shipping.  There are no setup or rush charges.